How do I choose a software that’s right for my NDIS Support Coordination business?

Apr 27 / Tim McNamara

Time saving tips for Support Coordinators

Running a NDIS Support Coordination business can be hard work, especially when it comes to budgeting, invoicing, and linking participants with supports and services in their area. From plan reviews to NDIS audits there’s a lot that you need to get right for your clients to ensure they get the maximum benefit from the NDIS and you are meeting compliance guidelines.

Good Support Coordinators look to Support Coordination Software to minimise their time on administrative tasks to be able to focus on their clients and designing ways to deliver better care.

That’s because Support Coordination Software is the only software designed specifically for Support Coordinators by Support Coordinators.

The benefits of using Support Coordination software

As a Support Coordinator, you will have a number of participants on your caseload and will be liaising with several providers and supports on complex matters, juggling multiple tasks during your workday. As a Support Coordinator you need to be able to easily track your client’s progress, generate reports, update billing, and ensure NDIS funded supports and service delivery is always kept on track. 

Quality Support Coordination software can help you deliver great outcomes for your NDIS participants, improve your operational efficiency, and grow your Support Coordination caseload.

What is the best Support Coordination Software?

Not every Support Coordination Software solution is created equal. High-quality support coordination software will make it easier for your business to ensure compliance, while streamlining the way you manage tasks for your clients.

To ensure you choose the NDIS software solution that’s right for you, here are a list of features and functions that should be important to your business. Some things to consider in determining the right software for you include:

  • Is it specifically designed for Support Coordination providers?
  • How easy is it to use and do they offer a free trial?
  • Is there a minimum contract term and/or cancellation fee?
  • How much does it cost, are you paying a fixed cost or just for what you are using?
  • Can the software easily grow with your organisation?


NDIS software solutions are designed to help Support Coordinators manage their operations more easily and efficiently.

Support Coordination Software helps you link participants to relevant services

Support Coordination Software simplifies the task of finding and coordinating the services that suit your participant’s needs using the Supports and Services Library.

Support Area categories pre-loaded include:

  • Education & Learning
  • Arts & Crafts
  • Outdoors, Animals & Wildlife
  • Cultural Support
  • Sports & Physical Activity
  • Volunteering
  • Peer Support
  • Employment
  • Spirituality
  • Mental Health
  • Guardianship & Advocacy
  • Family Support
  • Legal Support Services
  • Financial Support & Concessions
  • Women’s Services
  • Housing
  • Assistance with Daily Life
  • Assistance with Social. Economical and Community Participation
  • Assistive Technology
  • Home Modifications and SDA


How do I track the NDIS budget remaining for my participant?

Collecting information on participant’s budget remaining can be a time consuming process that adds to your already existing workload.

Tracking your Support Coordination Billable Hours and participant NDIS budget has never been easier with our Administration Dashboard. The default overview of your active participants gives you the ability to see at a glance, a Participants' up-to-date budget information and to be able to accurately give your client advice on the best services available for their budget.

Support Coordination Software will help you prepare for an Audit

Are you worried about the NDIS Audit? Support Coordination software will help you reduce the stress, time and preparation costs of undergoing a NDIS audit. When it comes to NDIS support coordination software, your auditors will clearly see the implementation of quality processes along with easily displayed and accessed information that is key to passing the audit.

Operating a NDIS business can be a complex undertaking, by having Support Coordination software that tracks and stores everything related to a participant’s case, you will be able to spend more time with your clients and less time on administrative tasks.

Your service agreements, Support Coordination Action plan and review milestones are all included as features in this software package that is designed by Support Coordinators specifically for Support Coordinators.

Try Support Coordination Software free for 14 days to see how our NDIS Support Coordinator software can work for your business.


Created with