Building Capacity & Adding Value: Build your Professional Practice in Support Coordination

Jan 14 / Tim McNamara

Unlock Your Professional Potential with NDIS Support Coordinator Courses

Unlock the door to a fulfilling career in the NDIS with a Support Coordinator Course. With an increase in the demand for skilled Support Coordinators, now is the perfect time to take your career to the next level.

Immerse yourself in practical learning with experts in Support Coordination, gain the skills and knowledge necessary to excel in the field, and open yourself to new job opportunities.

Being a NDIS Support Coordinator is a challenging but highly rewarding role.

As a NDIS support coordinator, you will be responsible for developing and working with individualised plans that assist NDIS participants to achieve their life goals.

It is essential for Support Coordinators (new and experienced) to build their knowledge and skills to ensure they understand how to provide a professional service within the NDIS and have the ability to support a participant to get the best value from their NDIS plan. 

Support Coordinators need the skills to develop effective strategies to overcome a range of barriers for people with disability, and understand how to navigate their way through highly complex situations. 

Support Coordination Academy training is developed by experienced Support Coordinators, and focused on best practice principles, to equip people with the tools they need to succeed in the role and to help them unlock their professional potential.

The professional development course, Building Capacity & Adding Value has been designed to help you understand how to get the best value out of a participant’s NDIS plan.

With our self-paced learning modules, you can complete this training in your own time and at your own pace. You will have access to videos with open captioning, so you can easily follow along and review key concepts.

You can expect to learn:

  • What adding value and capacity building means within the Support Coordination role
  • How to help participants identify their strengths, goals, and aspirations
  • How to create a capacity building plan that aligns with their NDIS plan
  • How to work with participants to set measurable outcomes and track progress
  • How to collaborate with other service providers to build capacity and achieve outcomes
  • How to use data and evidence to demonstrate the impact of your support coordination
  • The skills and knowledge to ensure participants get the most value from their NDIS plans

What Does Adding Value Mean?

Adding value means you are providing a participant with something extra when it comes to their NDIS plan. It could mean connecting a participant to additional resources within their community or supporting them to access other government services they have not been able to connect to. 

It’s about understanding the barriers a participant may experience in managing their NDIS plan and supporting them to build their capacity to overcome these barriers and gain increased independence and opportunities for choice and control. 

How To Build Capacity & Add Value as a Support Coordinator

Building strong relationships with NDIS participants is key to adding value as a Support Coordinator. By taking the time to understand their needs and goals, you can provide tailored support that supports them achieve quality outcomes.

  • Identify opportunities for growth and development. Look for opportunities to help the participant achieve their goals, and work with them to develop a plan of action.
  • Be a valuable resource. Be knowledgeable about the NDIS and the supports and services available and use this knowledge to help the participant access the right supports and services.
  • Use evidence-based interventions – this involves researching current trends related to your client’s particular situation before implementing any actions or solutions
  • Establish measurable objectives – setting clear goals helps you monitor progress throughout your client's journey
  • Assign roles & responsibilities – assign tasks among yourself, other stakeholders involved, or external agencies so everyone knows who is responsible for what
  • Involve family/carers – ensure family/carers feel included throughout decision making processes as well as ongoing care
  • Provide ongoing guidance – follow up regularly with your client through written communication or face-to-face meetings
  • Seek feedback – gather feedback from clients regularly so you can continually update strategies according to changing circumstances
  • Keep learning – staying up to date with latest industry news ensures you remain competent within your field.
  • Continuously review the participant’s plan and make adjustments as necessary to ensure the participant is getting the most out of their NDIS plan.

Benefits Of Building Capacity & Adding Value

There are many benefits for both support coordinators and participants when it comes to building capacity and adding value:

  • Improved quality of life for participants through access to better resources and support
  • Increased opportunities for participants to build their skills and confidence
  • Strengthened relationships between service providers through an improved understanding of a participant’s support needs
  • Increased understanding of the Support Coordinator role and expectations of the service

Understanding how to support a participant to build their capacity and add value is essential when it comes to ensuring participants get the most out of their NDIS plan.

Find out more about our Support Coordination Fundamentals and Professional Practice courses here.

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