Support Coordination Toolkit

Practical tools and resources to guide your Support Coordination practice and develop comprehensive internal work procedures!

Trialed and tested

Designed based on extensive work with Support Coordination organisations to understand their daily activities

Provides clarity

Helps Support Coordinators gain clarity around the scope of their role and to develop their professional practice

NDIS language 

Consistent terminology and aligns with NDIS processes  to help you develop comprehensive internal work procedures

Participant focused

Strengths based and person centred tools, processes and resources to empower participants to achieve great outcomes

What's included within our Toolkit?

Support Coordination Pathway Manual

A practical and easy to use Manual that delves into each stage of the Support Coordination Pathway, with in-depth process maps that link to detailed descriptions and activities to help you implement the tools and develop internal work procedures.

Community & Mainstream Mapping

Provides a structure for teams to identify strengths and areas for improvement in their knowledge of community and mainstream supports and enables teams to develop a strategic approach to gathering information about unfunded supports.

Funded Provider Strengths Tool

Provides a structure for Support Coordinators to explore and understand the service offerings and strengths of other funded service providers and support options.


Contact Checklist

Supports workers in the initial contact with a prospective customer, ensuring crucial information is gathered and key messages are provided to start building a positive relationship.

Projected Support Pattern Calculator

Enables Support Coordinators to quickly develop a plan for how Support Coordination hours will be used across the year.  Provides a report which details the hours predicted compared with hours used as evidence of support provided to a participant.

Plan Unpacking Guide

A core tool that guides the process of assisting the participant to understand their NDIS Plan, understand budget flexibility and review rights, explore goals, roles and interests, identify specific disability support needs, opportunities for community & mainstream linking and use of funded supports. 

Participant Confidence Scale

Explores participant confidence in a range of activities and establishes a baseline to assist the participant to reflect on and understand their progress and achievements.

Action Plan

Helps the Support Coordinator and the participant to agree on and record the actions each other will be responsible for and supports a focus of empowering rather than “doing for”.

Choosing Providers Tool 

Supports a participant to approach, shortlist and evaluate potential providers for funded services and captures information on their preferences and requirements, simplifying the process of the initial contact with providers, and provides valuable evidence of how a participant has been provided with choice and control when choosing providers.    

Support Coordination Checklist

A tool that assists Support Coordinators to manage and track the tasks they need to complete for each participant. This is also a valuable tool for managers to use in supervision and to guide the internal work procedures.

Support Coordination Academy Toolkit

Toolkit & Coaching offer...