Professional Development Series for Support Coordinators

Free Webinars to enhance your understanding of the Support Coordinator role within the NDIS
Mary Ingerton - Managing Director
Support Coordination Academy

With more than 20 years experience in the human services and disability sector

Sponsored by
Endeavour Foundation

  • Monthly Webinars each with a specific topic focus
  • Access Webinar recordings presented in previous months
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Register to attend the next live Webinar 
Access recordings for previous Webinars 
19 JUN 2024
24 JUL 2024
21 AUG 2024
18 SEP 2024
12pm to 1pm (aest)

Support Coordination and
Person-Centred Planning

  • Understand what a person-centred approach means
  • The difference between person and service centred approaches
  • How to support a participant to share what's important to them

NDIS Reasonable and Necessary

  • Understand what Reasonable and Necessary criteria means
  • How to explain Reasonable and Necessary to participants
  • Strategies to empower choice and control for participants

  • 12PM TO 1PM (AEST)

    Managing risk in the Support Coordinator role

  • Understand different types of risk
  • Know your responsibilities for managing risk
  • Strategies to evidence how risk has been managed
  • 12PM TO 1PM (AEST)

    Managing a Conflict of Interest

  • Understand what a conflict of interest means
  • Know your responsibilities to manage a conflict of interest
  • Strategies for participant choice and control

  • 12PM TO 1PM (AEST)


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  • 22 MAY 2024
    24 APR 2024
    20 MAR 2024
    21 FEB 2024
    24 JAN 2024

    Strategies for Capacity Building in Support Coordination

    • Understand what a capacity building approach means
    • Develop opportunities to build capacity
    • Strategies to evidence how a participant has built capacity
    Access webinar recordings

    Safeguarding - What is your role as a Support Coordinator?

  • What does "Safeguarding" mean?
  • What are your responsibilities for Critical Incident Reporting?
  • NDIS Code of Conduct and Support Coordination


    Support Coordination hours - how to manage the limited hours available

  • Planning and prioritising how to support a participant
  • How to forecast and track Support Coordination hours
  • Strategies to manage Support Coordination hours

    NDIS Change of Situation - managing a change in a participant's situation

  • What is a Plan Variation?
  • What is a Plan Reassessment?
  • When to notify the NDIS of a change in a participant's situation


    NDIS Participant Plan reviews - how to support a participant to get the supports they need

  • Pre-planning to understand support needs and plan for the future
  • Gathering evidence to support recommendations
  • NDIS Progress Report Template
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