The Cost of Living Crisis and its Impact on NDIS Participants: A Support Coordinator's Perspective

Tim McNamara

The Role of Support Coordinators in Helping Participants Navigate the Cost of Living Crisis

As the cost of living in Australia continues to soar, NDIS participants are feeling the pinch more than ever. With rising prices for essentials like food, housing, and healthcare, many participants are struggling to make ends meet and access the support services they need.

In the midst of this crisis, support coordinators play a crucial role in helping participants navigate these challenges and find the support they need to thrive.

From the impact of the cost-of-living crisis on NDIS participants to the ways in which support coordinators can provide effective support, we'll explore it all and leave you with a deeper understanding of this urgent issue.

The Impact of the Cost-of-Living Crisis on NDIS Participants

With prices on the rise, many participants are struggling to make ends meet, leaving them vulnerable to financial hardship, social isolation, and a host of other challenges. The impact of this crisis on NDIS participants is complex and far-reaching, with implications that extend far beyond the economic sphere.

These are just a few examples of the many ways in which the cost-of-living crisis is impacting NDIS participants:

  • Limited access to affordable housing
  • Increased financial stress and difficulty making ends meet
  • Reduced ability to access essential healthcare services
  • Greater risk of social isolation and loneliness due to financial constraints
  • Difficulty affording healthy food and maintaining a balanced diet
  • Reduced ability to access transportation and travel to appointments or events
  • Limited access to social and recreational activities due to financial barriers

The Role of Support Coordinators in Helping Participants Navigate the Cost-of-Living CrisisTop of Form

In the face of the cost-of-living crisis, support coordinators play a crucial role in helping NDIS participants navigate the complex landscape of support services and accessing the resources they need to thrive. From helping participants to identify affordable housing to connecting them with healthcare services and financial support, support coordinators are a safeguard to ensure that participants can access the resources they need.

Support coordinators use a range of strategies to help NDIS participants navigate the cost-of-living crisis and access the support they need to thrive. Some of these strategies include:

  • Conducting a comprehensive assessment of the participant's needs and aligning these with a participant’s goals, taking into account their financial situation and other factors that may impact their ability to access support services.
  • Identifying financial assistance programs such available, through community supports or other government services.
  • Supporting participants to identify affordable housing by connecting them with rental assistance programs or affordable housing options.
  • Providing guidance and support around managing finances, by linking a participant in with services who can create budgets and identify cost-saving measures.
  • Helping participants access essential healthcare services, such as dental care or mental health support, through the NDIS or other community resources.
  • Linking in support to access public transport or linking into community transport options, to attend appointments or events.
  • Connecting participants with social and recreational activities that are affordable and accessible.

The Connection between Support Coordinator Salary and Quality Support[MI1] 

Support coordinators play a critical role in the NDIS ecosystem, helping NDIS participants access the support they need to live their lives with greater independence, dignity, and fulfillment. It's important to recognise that the NDIS sector has made great strides in recent years to improve pay levels and ensure that support coordinators are fairly compensated for their work.

At the heart of this progress is the recognition that support coordinators are highly skilled professionals who are integral to the success of the NDIS program. They bring a wealth of knowledge and experience to the table, and they work tirelessly to ensure that NDIS participants receive the highest quality support possible.

As a result of this recognition, support coordinator salaries have increased significantly in recent years. This has not only helped to attract and retain top talent in the field, but it has also enabled support coordinators to provide a higher level of care and assistance to NDIS participants.

By taking these steps, support coordinators can help to alleviate some of the financial stress that they may be facing, allowing them to focus on providing the best possible support to their clients.

1. Evaluate current financial situation and identify areas where you can cut costs or reduce expenses.

2. Take a Support Coordination Course to increase their skills and expertise to enhance their value in the marketplace and increase their earning potential.

3. Diversify your services and explore new opportunities to expand your client base.

4. Connect with other support coordinators and professionals in the industry to share knowledge and resources.

5. Advocate for yourself and your colleagues to ensure that your work is valued and compensated appropriately.

6. Stay informed about changes and updates to the NDIS program and the wider disability sector.

7. Invest in your own self-care and wellbeing to ensure you have the energy and motivation to provide quality support to their clients.


As support coordinators, we understand the unique challenges that NDIS participants face on a daily basis, and the cost-of-living crisis only adds another layer of complexity to their lives. We have seen firsthand the impact that financial stress can have on participants' mental and physical health, their ability to access essential services and their overall quality of life.  [MI2] 

But despite these challenges, we remain committed to supporting NDIS participants in any way we can. By providing compassionate, personalised support that takes into account the unique needs and circumstances of each participant, we can help them navigate the cost-of-living crisis and access the services they need to thrive.

 [MI1]There is no connection between what a Support Coordinator gets paid (salary) and quality support.  A SC can be well paid, but not be a good SC. 


It would be more beneficial to focus on why SC's are paid at this rate - require skills in supporting a participant to problem-solve complex situations, to have knowledge about their local community, understand how to build a participant's capacity to implement and manage their NDIS plan

 [MI2]Not case management role

Created with