Am I ready to become a support coordinator?

Tim McNamara

Am I qualified to be a support coordinator?

NDIS Support Coordination funding has helped to ensure people facing different challenges in their lives have a skilled and strategic guide to help them navigate complex services and achieve their NDIS plan goals.

NDIS Support Coordinators come from diverse backgrounds with varying skills, qualifications, and experience.

Am I qualified to be a Support Coordinator?

There are no minimum qualification requirements to become a Support Coordinator; thousands of NDIS Participants can attest to the innovative and engaged Support Coordination provided by people with lived experience in the NDIS, or backgrounds in totally unrelated fields.

That being said, many Support Coordinators also come from advocacy and social service backgrounds with qualifications such as:

  • Certificate IV in Community Services
  • Certificate IV in Individual Support
  • Certificate IV in Aboriginal and/or Torres Strait Islander Primary Health Care
  • Diploma of Mental Health
  • Bachelor of Social Work
  • Bachelor of Social Science
  • Bachelor of Community Welfare

What functions does a support coordinator perform?

No two days are ever the same for a Support Coordinator and it often requires some thinking outside of the box in order to overcome some of the challenges faced.

The duties of Support Coordinators are broad, and you will be expected to support a participant to:

  • Understand their NDIS plan, the price guide and how budgets can be used
  • Keep up to date with NDIS information and policy changes
  • How to use the myGov and myplace participant portal
  • Identify and connect with service providers
  • Consider and find community and mainstream supports
  • Make decisions about their services and activities
  • Liaise with providers, explaining their unique goals, needs and preferences
  • Understand and advise on Service Agreements
  • Understand and complete service bookings and check service bookings are correct
  • Work to build the capacity of the participant in making these decisions
  • Submit regular reports to the NDIA and support the participant to prepare for review
  • Monitor and manage any potential conflicts of interest
  • Support the participant’s informal supports to be involved in helping the participant connect with services
  • Ensure recommendations and quotes are completed
  • Ensure the participant is receiving adequate service
  • Ensure the participant is receiving quality services
  • Monitor budgets and use of funds
  • Report on how receiving Support Coordination
    funding has built the participant’s capacity, however incrementally, and provide justification of support delivered and/or support required going forward

Support Coordinators who upskill in targeted areas deliver a better service

Great Support Coordinators invest in their own upskilling and education to ensure they can holistically support people with disability to achieve their goals no matter what challenges may present.

It is important to understand that the role of a Support Coordinator is much more than being able to connect NDIS participants with local services and supports.

“I had no idea!  This has helped me so much, way worth it.  Next time I will just ask instead of just making do!”

Our Support Coordination fundamentals workshopis designed to help build your confidence in working within the NDIS, develop best practice and consistently deliver great Support Coordination services.

What tools are there to help Support Coordinators?

Support Coordination software can help Support Coordinators reduce their administrative burden, ensure ongoing compliance and that information sharing with participants is streamlined.

Administrative tasks such as recording and tracking case notes, billable time, participant milestones, NDIA reports and plan budgets can be simplified, automated and accessed at the touch of a button.

Support Coordinators who can manage all their participants’ plans from one central place, access a supports & services library and live track all invoices, spend more time making a difference in participants’ lives.

How do I become a Support Coordinator?

If you're passionate about helping people achieve their full potential and ready to embrace a culture of continual improvement, you’re halfway there.

Support coordinators working for NDIS-registered organisations need an NDIS Worker Screening Check before they can start work. You can apply for your check through your state government service department. Once you pass the NDIS Worker Screening Check, you will be added to the worker registry on the NDIS Worker Screening Database.

To learn more about how you can become a great Support Coordinator, you can contact us or connect with us through Facebook.


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