NDIS Support Coordinator Training

Facilitated online Workshops with extensive resources, handouts, tools and activities designed with best practice principles to elevate your skills and confidence in the role!
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Benefits of our training program

Online Facilitated

An interactive online classroom where you learn from highly skilled Facilitators and includes lots of activities and real life examples - 4 x 4 hour Workshops starting at 9am (QLD time zone)

Pre-Workshop Activities

A Resource with activities to learn how to find information about NDIS processes and access to planning Tools to help you develop your skills to support participants to achieve great outcomes


Purpose designed Handouts included in each Workshop to help you retain the information presented and to help you easily transfer what you have learnt into your Support Coordinator role 


Links to resources to help you easily find information about your professional responsibilities in the NDIS and specific resources to help you build your professional skills

Self-Assessment Questions

Self-paced questions for you to work through to test your understanding of the information presented and to reinforce the main concepts of what you will learn in each session

Certificate of Completion

Your Certificate of Completion will evidence the training completed and demonstrates your commitment to learning how to be a professional Support Coordinator!

Discover what you will learn!

Support Coordination and the NDIS

  • NDIS overview and Access criteria
  • Substantially reduced functional capacity
  • NDIS Partners and Participant Pathway
  • Levels of Support Coordination
  • SC Billable hours and activities
  • Calculating billable time

Support Coordination Pathway

  • Building networks and connections
  • Resilient supports and adding value
  • Community Participation in Action
  • Capacity building & Choice and Control
  • Receiving and accepting Referrals
  • Intake and onboarding a Participant

Planning and Identifying Priorities

  • Person Centred Planning
  • Capacity building opportunities
  • Reviewing and setting goals
  • Plan Management options
  • Budget flexibility and pricing
  • Action Plan and NDIS Reports

Link, Coach, Refine and Review

  • Conflict of Interest and Safeguarding role
  • Reasonable and Necessary criteria
  • Mainstream interface and the NDIS
  • Plan and manage crisis situations
  • Dignity of Risk vs managing Risk
  • Reviews, Reports & Reassessments

Shaughn O'Donoghue

Shaughn has over 30 years' experience working in the disability and human services sector and manages a successful Specialist Support Coordination business on the Sunshine Coast.  Shaughn's extensive experience along with his hands-on approach ensures everyone understands the complex NDIS environment and what it takes to become a professional Support Coordinator!  
Patrick Jones - Course author
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