NDIS Support Coordinator Training 

Self-paced learning you can complete at your own pace with extensive resources, handouts, tools and activities... includes 2 x Coaching sessions to answer all your queries and to help you reach your full potential!
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Benefits of our training program

Workshops &
Coaching Sessions

Recorded Workshops specifically designed for online access with practical activities and examples and 2 x 1 hour professional coaching sessions to answer all your queries and explore your future goals

Pre-Workshop Activities

A Resource with activities to increase your knowledge around NDIS processes and professional planning Tools to help you build your skills so you can support participants to achieve great outcomes


Purpose designed Handouts included in each Workshop to help you retain the information presented and to easily transfer what you have learnt into your Support Coordinator role 


Links to resources to help you easily find information about your professional responsibilities in the NDIS and specific resources to build your knowledge around best practice

Self-Assessment Questions

Self-paced questions to work through at your own pace to test your understanding and to reinforce the main concepts of what you will learn in each session

Certificate of Completion

Your Certificate of Completion will evidence the training completed and demonstrates your commitment to learning how to be a professional Support Coordinator!

Discover what you will learn!

Support Coordination and the NDIS

  • NDIS overview and Access criteria
  • Substantially reduced functional capacity
  • NDIS Partners and Participant Pathway
  • Levels of Support Coordination
  • SC Billable hours and activities
  • Calculating billable time

Support Coordination Pathway

  • Building networks and connections
  • Resilient supports and adding value
  • Community Participation in Action
  • Capacity building & Choice and Control
  • Receiving and accepting Referrals
  • Intake and onboarding a Participant

Planning and Identifying Priorities

  • Person Centred Planning
  • Capacity building opportunities
  • Reviewing and setting goals
  • Plan Management options
  • Budget flexibility and pricing
  • Action Plan and Progress Reports

Link, Coach, Refine and Review

  • Conflict of Interest and Safeguarding role
  • Reasonable and Necessary criteria
  • Mainstream interface and the NDIS
  • Plan and manage crisis situations
  • Dignity of Risk vs managing Risk
  • Reviews, Reports & Reassessments

Our students love us

Considering your experience with our training, how likely would you recommend this training to a friend or colleague?

Average 9.5/10

The resources, handouts and tools were easy to use and relevant to increasing my understanding of the Support Coordinator role.
The pre-Workshop activities helped to broaden my understanding of the topics they related to.
average 4.5/5
The course content was clear to understand and useful in my career.


The Facilitator was experienced in Support Coordination and explained the concepts of the training effectively.
What overall rating would you give this NDIS Support Coordinator Training?
average 4.8/5

What are the major strengths of this training?

  • I loved how flexible this course is. 
  • The experience of the presenter was evident and the examples were practical. 
  • Very good and clear explanation with detailed notes. 
  • Additional website references related to the NDIS Support Coordinator role.
  • Watching the video online allowed me to pause the video to take notes.
  • The coaching sessions helped to support the online content well. 

Shaughn O'Donoghue

Shaughn has over 30 years' experience working in the disability and human services sector and manages a successful Specialist Support Coordination business on the Sunshine Coast.  Shaughn's extensive experience along with his hands-on approach ensures everyone understands the complex NDIS environment and what it takes to become a professional Support Coordinator!  
Patrick Jones - Course author
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