intermediate to advanced level
Manage Complex Needs with Confidence
A practical workshop for Support Coordinators who want to build confidence in identifying, assessing and evidencing complexity in changing support needs for participants in the NDIS.
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What this Workshop will help you to do
Understand
Support Coordinator and Specialist Support Coordinator role boundaries
Assess
Complexity using a practical scenario based framework
Recognise
Escalating complexity and changing support needs
Apply
Practical information and tools in day-to-day practice
Build analytical capability in identifying and responding to participant complexity
This interactive workshop is designed to strengthen the analytical capability of Support Coordinators in identifying and responding to complexity within a participant's situation. Through practical frameworks, scenario-based learning, and reflective practice, you will learn how to recognise and evidence personal and situational factors, access support needs at a point in time, and use this understanding to inform service intensity, escalation decisions, NDIS reporting and progress tracking.
Workshop Details
Date
Manage Complex Needs with Confidence
Thursday 21st May 2026
Thursday 21st May 2026
Delivery
3 x hour online workshop from 9am to 12pm (AEST) via Zoom
Format
Interactive Facilitator led workshop with activities to enhance learning
Includes
Session Workbook, practical Tools, copy of power point slides and Certificate of Completion
Want to access this workshop?
Who should attend
Support Coordinators
Working with participants experiencing emerging or unresolved complexity and seeking stronger confidence in assessing and responding to change in support needs
Specialist Support Coordinators
Wanting to deepen analytical practice, strengthen documentation and refine decision-making in persistent, high-risk, multi-system situations
Supervisors and
Team Leaders
For leaders overseeing complex situations, supervision, reflective practice and quality review processes across support coordination teams
Why this workshop matters
Supporting participants with complex needs requires confidence in navigating uncertainty, multiple stakeholders and changing circumstances. Complexity often presents as overlapping challenges, making it difficult to know what action to take and where role boundaries sit.
This workshop provides a practical framework to understand and respond to complexity with clarity - supporting more informed decision-making, stronger coordination, and more consistent, confident professional practice.
This workshop provides a practical framework to understand and respond to complexity with clarity - supporting more informed decision-making, stronger coordination, and more consistent, confident professional practice.
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