intermediate to advanced level

Managing Complexity in Support Coordination

Build practical skills to recognise complexity, strengthen evidence, respond to change and determine the appropriate Support Coordination response.
Write your awesome label here.

Strengthen your skills and confidence to respond to increasing complexity

Complexity in Support Coordination is rarely defined by one incident, one diagnosis or one area of need. It develops through the interaction between a participant’s circumstances, their environment, the systems around them and the capacity of their supports to respond.

This practical, self-paced training helps Support Coordinators recognise complexity, build objective evidence and determine the most appropriate response as participant circumstances change.

What You Will Learn

Across the three modules within this course, you will learn how to:

  • understand how complexity develops
  • identify personal and situational factors and the barriers they create
  • build objective evidence and establish a participant baseline
  • recognise early indicators and developing patterns
  • plan and monitor person-centred responses
  • understand complexity, risk, urgency and safeguarding
  • determine when additional resources, escalation or specialist expertise may be required.

The Three Modules

Module 1: Understanding Complexity in Support Coordination

Guiding Question: What am I seeing?
Understand how complexity develops when different factors interact, create barriers and affect stability. Learn to apply professional judgement and distinguish between general Support Coordination and Specialist Support Coordination.

Module 2: Understanding Participant Circumstances and Building Evidence

Guiding Question: What evidence do I need?
Build a complete picture of the participant and their support environment by identifying personal and situational factors, barriers and evidence. Use this information to establish a baseline for recognising and monitoring change.

Module 3: Recognising Change and Responding to Increasing Complexity

Guiding Question: What does this evidence tell me?
Recognise early indicators and developing patterns by comparing new information with the participant’s baseline. Plan and monitor a person-centred response, assess risk and urgency, and determine the appropriate supports, resources or coordination approach.

Increase your skills and confidence to manage
and evidence complex situations

Why this training matters

Support Coordinators are often required to make decisions in situations where information is incomplete, circumstances are changing and several people or services are involved.

Effective practice requires more than identifying that a situation is “complex.”  Support Coordinators need to explain:

  • what is happening
  • what evidence supports this understanding
  • how the participant is being affected
  • which barriers require a response
  • whether interventions and safeguards are working
  • what additional action, resources or expertise are required.

This training provides a structured professional reasoning approach to support these decisions and strengthen the quality of evidence used in planning, coordination, monitoring and escalation.

Is this course for you?

This course is purpose designed for:

  • Support Coordinators and Specialist Support Coordinators
  • Support Coordination Team Leaders
  • Practice Leads/Managers
  • NDIS professionals responsible for reviewing risk, evidence and service responses


Have a question?  Contact us!

First Name
Last Name
E-mail address
Note
Thank you!
Created with