How do I prepare for a NDIS audit?
NDIS Audits are an important part of
maintaining high quality Support Coordination standards and improving the
service of NDIS registered providers. All registered NDIS providers are
required to regularly undertake a third-party quality assessment by way of
either certification or verification against the current NDIS Practice
These NDIS Audits can be daunting and
confusing, but there are a number of ways that great Support Coordinators
prepare for them and minimise the stress involved in compiling the necessary
information for their NDIS auditor.
How often do NDIS providers get audited?
NDIS Certification is awarded for a maximum
of 3 years, which means Providers need to apply to the NDIS Commission for
Renewal to maintain their NDIS registered status. During this 3 yearly process,
your Approved Quality Auditor (AQA) and the NDIS Commission will assess your
organisation against the current version of the NDIS Practice
Standards (and related legislation) as these may have changed since your
There are a number of requirements
providers must meet to become registered and maintain registration with the
A NDIS audit is a serious matter. That’s
why it’s essential they are carried out by approved quality auditors. You can learn more about each
requirement by visiting the Registered
NDIS provider requirements page on the NDIS Commission website.
What is assessed during a NDIS audit?
Service Providers are assessed against the
NDIS Practice Standards, that relate to the supports and services they
deliver. Providers delivering lower risk
or less complex services undertake an audit against the core modules. However, those providing more complex or
higher risk services also need to complete additional practice standard modules.
The two types of NDIS Audit pathways have
- For the NDIS Verification Audit, Providers must show evidence of:
o relevant qualifications;
o expertise and experience;
o incident management processes/policies;
o complaints management processes/policies; and
o risk management processes/policies.
- NDIS Certification Audit Assessment includes core capabilities, such as
o risk management;
o delivery of supports;
o the delivery environment; and
o governance and operational management
Are paper based files necessary for the
There is no requirement to have paper-based
policies/procedures, electronic based files are perfectly acceptable for the
In fact, many Support Coordinators prefer
to utilise NDIS Support
Coordination Software that has been designed by experienced Support
Coordinators to help manage their daily operations more efficiently and
overcome the uncertainty of audit time.
Ensuring compliance across multiple
streams with paper files can be time and space consuming. Support Coordination
Software can track, timestamp and record your service delivery history and you’ll
know that you’ll be ready with all your information for any audits.
Familiarise yourself with the updated NDIS
It is important for Support Coordinators to
keep informed of NDIS quality and compliance measures as they are critical to
providing the best service for NDIS participants. The NDIS Practice Standards
devotes a lot of attention to communication — in particular, ensuring that NDIS
participants understand their rights and obligations, and the provider’s
complaints mechanisms and incident management mechanisms.
Information about transition periods and
details of the new Practice Standards, including resources to support their
implementation is available on the Practice Standards page of the NDIS Commission
Review the NDIS Practice Standards and the
outcomes that are applicable, as the modules and related outcomes depend on
your business type and the scope of your services.
Ensure all documentation is readily
accessible for the auditor
Having your audit evidence prepared and ready to present is essential to help make the audit experience less stressful for you.
If you’ve been regularly maintaining your Support
Coordination Software, you’ll know your quality management system inside-out.
By being prepared, if the auditor feels more evidence is required, you’ll be
able to think more clearly, knowing what you already have access to.
Your auditor will be well impressed with your understanding of NDIS Practice Standards and NDIS audits, and you will feel more confident on audit day.
NDIS audits are a constant reality of being a registered NDIS provider
Don't wait until your deadline is approaching
to book in with an auditing company and prepare your information. Support
Coordination Software provides a powerful platform to support you to meet your
compliance requirements in many areas.
We know that NDIS audits are stressful, but
they are planned to help your organisation continually improve, not to punish
you. Any issues that auditors flag as major non-conformities are given three
months’ time to be rectified, while minor non-conformities must be fixed within
The focus here is on improving the quality of your NDIS service, not deregistering it.